Bilan AI — a product of Dependable Property LLC. Version 2.1 · Effective June 1, 2026
These Terms of Use ("Terms") are a binding agreement between you and Dependable Property LLC, doing business as Bilan AI ("Bilan AI", "we", "us"), governing your access to and use of the Bilan AI cloud accounting and ERP platform, websites, and related services (the "Services"). By creating an account, accessing, or using the Services, you agree to these Terms, our Privacy Notice, Acceptable Use Policy, and, where applicable, our Data Processing Addendum. If you do not agree, do not use the Services.
These Terms of Use ("Terms") govern your access to and use of the Bilan AI website, platform, mobile applications, and all associated digital services (collectively, the "Site" or "Services"). By accessing any portion of the Site, you agree to be legally bound by these Terms.
You are deemed to have accepted these Terms: (a) upon your first access to any available page of the Site; (b) each time you subsequently access the Site; and (c) each time you access a login or authenticated portion of the Site through the use of your login credentials, single sign-on, or any other authentication mechanism.
By using the Site, you represent and warrant that: (i) you are at least 18 years of age; (ii) you have the legal capacity to enter into binding agreements; (iii) you are not barred from receiving services under applicable law; and (iv) your use of the Services will be in compliance with these Terms and all applicable laws and regulations.
Certain features, products, tools, or areas of the Site may be subject to additional terms, conditions, guidelines, or policies ("Site Specific Terms") that supplement these general Terms of Use. In the event of any conflict, Site Specific Terms shall prevail with respect to the specific feature or area to which they apply.
Site Specific Terms may include, without limitation:
By accessing or using the Site, you confirm that you have read, understand, and acknowledge the Site's privacy notice(s) ("Privacy Notice"). The Privacy Notice describes our data collection, sharing, use, and other privacy practices for the Site and is incorporated herein by reference.
The full Privacy Notice is set out in Part B of this document. Material changes to the Privacy Notice will be communicated through prominent notice on our website, by email, or through in-product notifications. Continued use of the Services after such notice constitutes your acceptance of the updated Privacy Notice.
Bilan AI reserves the right to update, modify, revise, or otherwise change these Terms, the Site Specific Terms, the Privacy Notice, and any other policies or guidelines at any time and at our sole discretion.
Changes will not apply retrospectively. If we make changes and you are a subscriber, we will endeavour to provide at least 60 days' notice of material changes before they become effective, unless we are required to make immediate changes due to circumstances beyond our reasonable control (such as legal requirements or security emergencies).
Your continued use of the Services following the effective date of any changes constitutes your binding acceptance of those changes. If you find any modified term unacceptable, your sole remedy is to discontinue use of the Services.
All content, materials, features, and functionality available through the Site — including but not limited to text, graphics, logos, icons, images, audio/video clips, data compilations, software, and the design, compilation, look and feel of the Services — are the exclusive property of Bilan AI, its licensors, or other content suppliers and are protected by applicable intellectual property laws.
The Bilan AI name, logo, and all related product and service names, design marks, and slogans are trademarks of Bilan AI or its affiliates. You may not use our trademarks in any manner without our prior written approval.
You agree to provide accurate, current, and complete information when creating your account and to promptly update such information. You are solely responsible for all activities that occur under your account.
You are responsible for safeguarding your username, password, and any other authentication credentials. You agree not to share your credentials with any third party and to use strong, unique passwords that are not easily guessable. If you suspect your account has been compromised, notify us immediately at security@aibilan.com.
You agree to use the Services only for lawful business purposes. You must not use the Services to engage in any activity that is illegal, harmful, fraudulent, or that violates the rights of others.
You are solely responsible for the accuracy, quality, integrity, legality, reliability, and appropriateness of all data you submit to the Services. Bilan AI is not responsible for any inaccuracies in your data or for any legal, tax, or compliance consequences arising from your reliance on outputs generated from inaccurate data.
You are solely responsible for verifying the accuracy of any information that you use from the Services for your legal, tax, and compliance obligations. Bilan AI's Services are tools to assist you, but they do not constitute professional legal, tax, or accounting advice.
You expressly agree not to engage in any of the following prohibited activities. Violation may result in immediate suspension or termination of your access, and may subject you to civil and criminal liability.
Access to certain features and areas of the Services requires you to register for an account ("Portal Access"). By registering, you agree to: (a) provide accurate and complete registration information; (b) maintain the security of your account credentials; (c) accept all risks of unauthorised access resulting from your failure to adequately protect your credentials; and (d) promptly notify Bilan AI of any unauthorised use of your account.
Each registered account is for a single user. You may not share your account credentials with others or create multiple accounts to circumvent restrictions. Bilan AI reserves the right to refuse registration to any person or entity at our sole discretion.
To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Bilan AI and its parent companies, subsidiaries, affiliates, officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:
This indemnification obligation will survive the termination of these Terms and your use of the Services. Bilan AI will take reasonable mitigation measures where possible.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ALL CONTENT, MATERIALS, INFORMATION, AND SOFTWARE MADE AVAILABLE THROUGH THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
PROBOOKS AI EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO: (A) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT; (B) WARRANTIES THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS; (C) WARRANTIES REGARDING THE QUALITY, ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS, OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PROBOOKS AI AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS SHALL NOT BE LIABLE FOR: ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES; LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS, OR ANTICIPATED SAVINGS; LEGAL, TAX, OR ACCOUNTING COMPLIANCE ISSUES ARISING FROM YOUR USE OF THE SERVICES; OR DAMAGE TO REPUTATION OR LOSS IN CONNECTION WITH ANY OTHER CONTRACT.
IN ANY CASE, PROBOOKS AI's TOTAL AGGREGATE LIABILITY TO YOU SHALL NOT EXCEED THE TOTAL FEES YOU PAID TO PROBOOKS AI IN THE 12-MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
For loss or corruption of your data, our liability will be limited to taking reasonable steps to try and recover that data from available backups. We do not guarantee that recovery will be possible or complete.
The information provided through the Services is for general informational purposes only and does not constitute professional advice of any kind, including but not limited to legal, financial, tax, accounting, investment, or business advice. Any reliance you place on information provided through the Services is strictly at your own risk. We strongly encourage you to seek the advice of qualified professionals before making any significant business, financial, legal, or tax decisions.
The Services are designed and intended for specific purposes as described in our product documentation. Any use of the Services for purposes other than those for which they were designed and intended ("Off-Label Use") is undertaken entirely at your own risk. Bilan AI does not warrant the fitness, accuracy, or reliability of the Services for Off-Label Uses, and shall have no liability whatsoever for any harm, loss, or damage resulting from Off-Label Use.
Bilan AI has implemented industry-standard technical, administrative, and physical safeguards designed to protect your data. Our security measures include:
| Layer | Standard | Key Length |
|---|---|---|
| Data in Transit | TLS 1.2 / TLS 1.3 | 2048-bit RSA / ECDHE |
| Data at Rest | AES-256-GCM | 256-bit |
| Database Encryption | Transparent Data Encryption (TDE) | 256-bit |
| Backup Encryption | AES-256 | 256-bit |
| Password Hashing | bcrypt / Argon2 | Cost factor ≥ 12 |
In the event of a security incident that affects your personal data, Bilan AI will:
No method of electronic transmission or storage is 100% secure. Report any suspected vulnerabilities immediately to security@aibilan.com.
By providing your mobile phone number and opting in, you expressly consent to receive recurring automated text messages from Bilan AI. Consent to receive marketing text messages is not a condition of purchasing any products or services.
Message frequency varies based on your account activity. Standard message and data rates may apply. You are responsible for all charges imposed by your mobile carrier.
Reply STOP to any text message at any time to opt out. Reply HELP for help.
If you submit suggestions, ideas, enhancement requests, recommendations, or any other feedback regarding the Services ("Feedback"), you agree that: (a) your Feedback is not confidential; (b) Bilan AI may use, copy, modify, publish, and otherwise exploit your Feedback for any purpose without restriction or compensation to you; and (c) you irrevocably assign to Bilan AI all intellectual property rights in such Feedback. Bilan AI is under no obligation to review, consider, implement, or respond to any Feedback.
Bilan AI continuously monitors, tests, and improves our Services based on user behaviour, feedback, and industry best practices. We may conduct A/B testing, collect usage analytics, make interface changes, and provide onboarding flows. We are committed to accessibility and strive to meet or exceed WCAG 2.1 Level AA standards. Contact support@aibilan.com for accessibility issues.
Content you post on social media platforms is subject to that platform's terms of service. By tagging Bilan AI in public social media posts, you grant us a non-exclusive, royalty-free licence to use that content for marketing purposes. Our social media pages are not secure channels — do not share sensitive account information through social media.
Any media content published through the Services is protected by copyright. Unless otherwise stated, all media is owned by Bilan AI or licensed to us. You may not reproduce, distribute, or transmit any media from the Services without our prior written permission.
Bilan AI may operate multiple websites, applications, and digital properties. Unless otherwise specified, these Terms apply to all such properties. When you navigate from one Bilan AI property to another, these Terms continue to apply unless the other property presents different terms.
You may link to our publicly accessible pages provided that you do so in a fair and legal manner, do not suggest any association or endorsement where none exists, do not use our brand assets without consent, and the linking site does not contain objectionable content. Framing, inline linking, or embedding our Site content within another website without our permission is expressly prohibited.
The Services may contain forward-looking statements about Bilan AI's plans, objectives, financial condition, results of operations, or future performance. These statements involve known and unknown risks and uncertainties that may cause actual results to differ materially. Bilan AI does not undertake any obligation to update or revise forward-looking statements.
By subscribing to our newsletters, you consent to receive email communications at the address you provide.
The Services may include tools, calculators, or features that perform financial, tax, payroll, or other calculations. These are provided for informational purposes only and may not reflect the most current regulatory requirements or be appropriate for your specific circumstances. Bilan AI does not warrant the accuracy of any calculations.
Bilan AI recognises revenue in accordance with the five-step model under ASC 606 and IFRS 15:
Monthly and annual subscription fees are recognised on a straight-line basis over the subscription term. Annual subscriptions paid upfront are recorded as deferred revenue and recognised monthly. Refunds, credits, and adjustments reduce recognised revenue in the period granted.
Bilan AI maintains an immutable audit trail for all financial transactions recorded within the platform. This includes:
You are solely responsible for verifying calculations against applicable legal and regulatory requirements. We strongly recommend having a qualified professional review all significant financial and tax calculations. Bilan AI does not warrant the accuracy of any calculations performed by the Services.
Bilan AI may host webinars, online training sessions, in-person conferences, CPD (Continuing Professional Development) events, and other educational or product events ("Events"). Participation in Events may be subject to additional event-specific terms communicated at registration.
Content presented at Events is for informational and educational purposes only and does not constitute professional legal, tax, accounting, or financial advice. Bilan AI makes no warranties regarding the accuracy or completeness of Event content. Attendees should seek qualified professional advice before acting on any information presented.
Where Bilan AI Events are approved for CPD credit by a recognised professional body, this will be stated clearly in the Event details. Bilan AI is not responsible for determining whether an Event qualifies for CPD credit under your specific professional membership requirements.
Bilan AI respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA) and equivalent legislation in applicable jurisdictions. If you believe that content available through our Services infringes a copyright you own or control, please submit a written notice to our designated Copyright Agent containing all of the following:
If you believe that content was removed in error, you may submit a counter-notice to our Copyright Agent. A valid counter-notice must include: your electronic or physical signature; identification of the removed content and its former location; a statement under penalty of perjury that you have a good-faith belief the content was removed in error; your name, address, and telephone number; and consent to jurisdiction of the federal courts in the district where you reside or, if you reside outside the United States, the U.S. District Court for the Northern District of Georgia.
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the State of Georgia, United States, and applicable U.S. federal law, without regard to conflict-of-law principles. If you access the Services from a jurisdiction whose mandatory consumer-protection laws provide additional rights, those laws may also apply to the extent required.
Subject to the dispute resolution provisions in Part C, Section 68, and to the extent litigation is permitted, you agree to submit to the exclusive jurisdiction of the state and federal courts located in the State of Georgia, United States. If you are a consumer residing outside the United States, you may also have the right to bring proceedings in the courts of your country of residence to the extent required by mandatory local law.
These Terms may be entered into electronically and are governed by the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN) and the Georgia Uniform Electronic Transactions Act. You acknowledge that these Terms constitute a binding contract formed electronically and that electronic acceptance is as legally valid as a handwritten signature.
You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent. Any purported assignment without such consent shall be null and void. Bilan AI may freely assign these Terms or any of our rights or obligations in connection with a merger, acquisition, sale of substantially all assets, corporate reorganisation, or operation of law.
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect. No waiver by Bilan AI of any breach or default of these Terms shall be deemed a waiver of any subsequent breach or default.
Bilan AI is a trade name of Dependable Property LLC, a limited liability company organized under the laws of the State of Georgia, United States. Bilan AI is operated by a single legal entity. We do not operate through overseas subsidiaries, affiliates, or a group of companies.
| Entity | Jurisdiction | Role |
|---|---|---|
| Dependable Property LLC (d/b/a Bilan AI) | Georgia, United States | Sole operating entity, service provider, and data controller |
Your contractual relationship is with Dependable Property LLC (d/b/a Bilan AI), and billing is issued by this entity.
These Terms, together with the Privacy Notice, any Site Specific Terms, and any other policies or guidelines incorporated herein by reference, constitute the entire agreement between you and Bilan AI with respect to the subject matter hereof and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral.
Depending on your jurisdiction, you may have the right to contact a government ombudsman or consumer protection agency if you have an unresolved complaint. We encourage you to contact us directly first.
| Jurisdiction | Authority | Website |
|---|---|---|
| United States (Federal) | Federal Trade Commission (FTC) | ftc.gov / reportfraud.ftc.gov |
| Georgia (State) | Georgia Attorney General — Consumer Protection Division | consumer.georgia.gov |
| California residents | California Attorney General / DFPI | oag.ca.gov |
Welcome to Bilan AI! These SaaS-specific Terms complement and build upon the General Terms of Use in Part A and the Privacy Notice in Part B. Together, they form your complete agreement with Bilan AI.
When you create a subscription and accept these Terms, you become a subscriber. You are responsible for paying the applicable subscription fees and for all activities that occur under your subscription.
Invited users must also accept these Terms to use the Services. As a subscriber, you are responsible for all activity by your invited users. You should carefully consider the permissions you grant, as different user roles have different levels of access.
Bilan AI provides a role-based access control system. Common roles include: Owner, Admin, Standard User, and Custom roles (where available). You can change or revoke access at any time.
If you participate in our partner program as an accounting or advisory professional, additional partner terms apply.
| Feature | Starter | Business | Enterprise |
|---|---|---|---|
| Users Included | 1 | Up to 5 | Unlimited |
| Organisations | 1 | Up to 3 | Unlimited |
| AI Features | Basic | Full | Full + Custom |
| Audit Trail | ✓ Permanent | ✓ Permanent | ✓ Permanent |
| SLA Uptime | 99.5% | 99.9% | 99.95% |
| Support | Priority | Dedicated CSM |
Current pricing for each tier is published at aibilan.com/pricing. Prices are subject to change with 60 days' notice for existing subscribers.
Unless you are in a free trial or promotional offer period, use of the Services requires payment of a monthly or annual subscription fee based on your selected pricing plan. Annual plans are billed upfront and recorded as deferred revenue, recognised monthly per our GAAP Revenue Recognition Policy (Section 25).
New subscribers may be eligible for a free trial period (typically 30 days). No credit card is required to start a trial. If you choose to continue after the trial, you will be billed according to your selected plan when you add your billing details. If you choose not to continue, you may delete your organisation before the trial ends to avoid charges. Trial data is retained for 30 days post-expiry before deletion.
Your subscription automatically renews at the end of each billing period at the then-current price for your plan, unless you terminate in accordance with Section 66. We will send you a renewal reminder at least 14 days before your billing date and notify you separately of any price changes at least 60 days before they take effect.
Subscription fees may be stated inclusive or exclusive of applicable taxes (such as GST, VAT, or sales tax) depending on your region. Where required by law, Bilan AI will collect and remit applicable taxes. You are responsible for all other external fees and taxes associated with your use of the Services. Tax invoices are available from your billing portal.
You own all financial data, records, documents, and content you create or upload into the Services ("Your Data"). Bilan AI claims no ownership rights over Your Data. Upon subscription termination, you retain the right to export Your Data in standard formats (CSV, PDF) for a period consistent with our data retention policy.
When you enter or upload data into our Services, you grant us a limited, non-exclusive, royalty-free licence to use, copy, transmit, store, analyse, and back up all data you submit solely in order to: provide and improve the Services; develop new features; communicate with you; and share with authorised sub-processors listed in our Sub-processor List. We will never use Your Data to train AI models for commercial sale to third parties without your explicit consent.
Our Privacy Notice (Part B of this document and the Privacy Notice tab) describes how we process personal data that you enter into Bilan AI about yourself, your organisation, and your team members.
Our Data Processing Addendum (DPA) governs how we process personal data on your behalf as a data processor. By accepting these Terms, you also accept our DPA. A copy of the DPA is available in Section 46 of the Privacy Notice tab, or by request to privacy@aibilan.com.
We may create anonymised, aggregated statistical data from your data and usage of the Services. Once anonymised such that no individual or organisation can reasonably be identified, we may use this data for our own purposes, including to identify industry trends, publish benchmarking reports, and improve the Services. Such data is not considered Your Data and does not belong to you.
Financial records, journal entries, and audit logs are retained in accordance with our Document Retention Schedule. The minimum retention period for transaction and financial data is 7 years, consistent with applicable tax and accounting regulations. See Section 47 of the Privacy Notice and Section 25.3 of these Terms for full details.
Both parties agree to:
Confidential information does not include information that: (a) is or becomes publicly available through no breach of these Terms; (b) was already known to the receiving party; (c) is independently developed by the receiving party; or (d) is required to be disclosed by law or court order.
We have invested in technical, physical, and administrative safeguards including end-to-end encryption, access controls, regular security assessments, and independent SOC 2 Type II audits. Full details are set out in Section 14 (Security Statement & Encryption Whitepaper).
Bilan AI's accounting engine is built on an immutable ledger architecture. The audit trail cannot be disabled, modified, or deleted by any user, including system administrators. Specifically:
Subscribers may grant read-only auditor access to their organisation. External auditors with appropriate access permissions can:
We offer security features including multi-factor authentication (MFA), single sign-on (SSO), IP allowlisting (Enterprise plans), and session timeout controls. Where security features are optional, we strongly encourage their use. We are not liable for consequences arising from your choice not to enable available optional security features.
Some Bilan AI features are delivered through third-party services. These third parties have their own terms that apply to your use of their services.
Automated bank feeds may be enabled through third-party providers including Yodlee. Use of Yodlee-enabled bank feeds is subject to separate Yodlee terms. Bank feeds are generally provided at no charge but may have associated fees which we will communicate in advance.
The Bilan AI App Store allows you to discover and connect third-party apps to your subscription. Third-party apps are subject to their providers' own terms and privacy policies — please read these carefully before connecting.
Third-party products and services are independent of Bilan AI. We do not endorse or assume responsibility for any third-party products, their accuracy, availability, or compliance with applicable laws.
Some third-party providers may pay Bilan AI referral fees or revenue share. We are transparent about these arrangements and they do not influence our editorial or listing decisions.
| Plan Tier | Monthly Uptime Target | Maximum Allowed Downtime / Month |
|---|---|---|
| Starter | 99.5% | ~3.6 hours |
| Business | 99.9% | ~43 minutes |
| Enterprise | 99.95% | ~22 minutes |
Uptime is measured on a calendar-month basis, excluding scheduled maintenance windows. The Bilan AI platform status is published in real time at status.aibilan.com.
We strive to maintain high availability of the Services and provide 24/7 online support. Occasionally, we need to perform scheduled maintenance. We will attempt to notify you at least 48 hours in advance via our status page and in-app banner. Scheduled maintenance is excluded from uptime calculations.
| Priority | Description | First Response | Resolution Target |
|---|---|---|---|
| P1 — Critical | Complete service outage; data loss risk | 1 hour | 4 hours |
| P2 — High | Major feature unavailable; significant workflow impact | 4 hours | 24 hours |
| P3 — Medium | Non-critical feature impaired; workaround available | 1 business day | 5 business days |
| P4 — Low | Minor issue; cosmetic or informational | 2 business days | Next release |
Despite our best efforts, unplanned outages may occur. We will work to restore Services as quickly as possible and will communicate status updates through our status page at status.aibilan.com at minimum every 30 minutes during an active incident.
Data loss is an inherent risk with any technology service. You are responsible for maintaining copies of your data. We maintain rolling backups with a recovery point objective (RPO) of no more than 1 hour and a recovery time objective (RTO) of no more than 4 hours for business-critical systems.
| Monthly Uptime Achieved | Service Credit (% of Monthly Fee) |
|---|---|
| 99.5% – < Committed SLA | 5% |
| 99.0% – < 99.5% | 10% |
| 95.0% – < 99.0% | 20% |
| < 95.0% | 30% |
We offer our Services in a way that encourages responsible use. If your use is excessive or unreasonable, we will notify you and ask you to adjust your usage within 14 days. Continued violations may result in suspension or termination.
You may terminate your subscription at any time by providing Bilan AI with one month's written notice. Notice may be given through the account settings in the Services or by emailing billing@aibilan.com. You remain responsible for subscription fees through the end of your notice period.
Bilan AI may terminate your subscription at any time by providing you with one month's written notice. We may also terminate or suspend your subscription immediately if:
Upon termination: (a) your right to access the Services ceases; (b) your data is archived and no longer accessible; (c) no refund is due for fees already paid; and (d) all provisions of these Terms that by their nature should survive termination shall survive.
Following termination, your data is archived for a period consistent with our data retention policy to allow for reactivation and to meet our legal obligations. You may request complete deletion of your data by contacting us at privacy@aibilan.com.
You indemnify Bilan AI and our affiliates, officers, directors, employees, and agents against all losses, costs (including legal costs), and liabilities arising from third-party claims connected to: your use of the Services; your violation of these Terms; or your violation of any applicable law or third-party rights. This indemnification does not apply to losses arising from our own breach, gross negligence, or wilful misconduct.
The Services and all third-party products are provided on an "as is" and "as available" basis. We disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
In some jurisdictions, certain statutory rights cannot be excluded or limited by agreement. If you reside in such a jurisdiction, those rights continue to apply. Our liability for breach of non-excludable guarantees is limited, where permitted, to either resupplying the Services or paying the cost of resupply.
Most concerns can be resolved quickly by contacting our support team. Please raise your concern with us first, and we will make every reasonable effort to resolve it to your satisfaction.
If we are unable to resolve a dispute informally, and to the extent permitted by applicable law, you and Bilan AI agree to resolve disputes through binding arbitration or small claims court rather than litigation in courts of general jurisdiction.
To the extent permitted by applicable law, you and Bilan AI agree that any dispute must be brought in your individual capacity and not as a plaintiff or class member in any class or representative proceeding.
You are solely responsible for resolving disputes between yourself and any other subscriber or invited user. Bilan AI will not act as an arbitrator between users but may, in appropriate cases, take action to enforce these Terms.
Bilan AI is not a professional services firm and the Services do not constitute professional legal, tax, accounting, financial, or other advice. Any information we provide is for general informational purposes only and should not be relied upon as a substitute for professional advice from a qualified practitioner.
We are not liable for any failure or delay in performing our obligations arising from events beyond our reasonable control, including natural disasters, war, terrorism, labour disputes, internet failures, governmental actions, or failures of third-party providers.
All formal legal notices to Bilan AI must be sent to legal@aibilan.com or by post to our legal address. All notices we send to you will be sent to the email address you have provided through your subscription.
We may change these Terms from time to time. Changes are not retrospective. We will endeavour to provide at least 60 days' notice of material changes. Continued use of the Services after changes take effect constitutes acceptance.
Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Bilan AI.
These Terms are governed by the laws of the State of Georgia, United States, and applicable U.S. federal law. Subject to the dispute resolution provisions, any litigation must be brought in the state or federal courts located in the State of Georgia, subject to your rights under mandatory applicable consumer-protection laws in your jurisdiction.
You may not assign these Terms without our written consent. Bilan AI may assign these Terms in connection with a merger, acquisition, or sale of substantially all assets, with written notice to you.
These Terms (including the Privacy Notice and any Site Specific Terms) constitute the entire agreement between you and Bilan AI regarding the Services. If any provision of these Terms is invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and remaining provisions will continue in full force.